Refunds & cancellation.

When you can get money back, and how to cancel. This policy covers shipping labels, the monthly software subscription and setup services. Anillion sells only to businesses.

§ 01

Shipping labels

You see the price of every label before you buy it.

+You can void an unused label within 5 business days of buying it. We credit the label price to your Anillion account and apply that credit to your future label charges.
+After 5 business days, or once a carrier has scanned the label, you can’t void it. We don’t refund used labels.
+If a carrier adjusts the charge for a label because the package weight or dimensions didn’t match what you entered, we bill that adjustment to you. Adjustments aren’t refundable.
+Lost, damaged and late packages are a matter between you and the carrier. File any claim with the carrier directly. Anillion doesn’t offer shipping insurance or handle carrier claims. See Shipping & delivery.

§ 02

Label credit when you leave

If you close your account, we apply any unused label credit to your final bill. If credit is left over after that, we refund the rest to your payment method.

§ 03

Software subscription

+We bill the warehouse and inventory software monthly. Your subscription renews each month until you cancel.
+To cancel, email info@anillion.com and tell us which business account to cancel.
+Your cancellation takes effect at the end of the billing month you’re in. You keep access until that month ends, we bill that month, and we don’t charge you again after it.
+We don’t refund partial months.
+Your access to the software ends when that billing month ends. If you want a copy of your data, ask us before then.

§ 04

Setup and other services

We agree the price of setup, onboarding, integration, automation and consulting work with you before we start. We decide refunds for this work case by case. Email us and tell us what went wrong.

§ 05

Returns

Anillion doesn’t sell physical products, so you have nothing to return. We deliver labels, software and services online.

§ 06

How to ask for a refund or cancel

Email info@anillion.com or text (323) 413-7499 (text only). We reply within 1–3 business days.

Charges appear as ANILLION on your card statement.

Questions? Email info@anillion.com or text (323) 413-7499. We reply within 1–3 business days.